FAQs
The prohibited items are those found in the following table:
Calculate the volumetric weight of your shipment with the following formula:
Length (cm) x Width (cm) x Height (cm) / 5000 = Kg of your shipment
*Redpack cobra el peso que resulte más alto, el peso real o el peso volumétrico.
It is a charge that is applied to all services and is a percentage that is calculated based on the monthly prices of jet fuel and diesel, published by PEMEX
It means that the guide has been generated by the sender, but the package has not been delivered to Redpack’s facilities for shipment.
It is only necessary to file a report by any of our customer service means: phone line at 55 36824040 or in the “contact” section of redpack.com.mx.
It is necessary to call our customer service line at 55 36824040. We suggest you to activate the notifications to know if the shipment registers any movement. It is important to wait for the shipment to be released by the authorities.
It is advisable to wait for the Maximum Delivery date on your shipment. In this case you do not need to contact Redpack.
No. Your shipment can either go on the delivery route before the Maximum Delivery date or until the day indicated as the Maximum Delivery date.
You only need to file a report by any of the following means of contact: customer service hotline at 55 3682 4040 or in the “Contact” section of redpack.com.mx.
Go to the ” Track your shipment” section and enter the tracking number to view the status of your shipment. In the bottom right corner you will see the option “Request notifications” in red, here enter the requested information and click “Send” to receive notifications of the movements of your shipment.
Go to the “Branches” section of redpack.com.mx or to the Redpack APP and enter your zip code to see the Redpack Points of Sale near you.
Go to the “Electronic Invoicing” section of redpack.com.mx and enter the requested information. If the download is not allowed, contact by phone or email the Redpack Point of Sale where you purchased the guíde to request the invoice. It is important to have the sales folio and fiscal data at hand.
Go to the “Shipping” section in the “Coverage” section of redpack.com.mx. There you must enter the zip code of origin and the destination zip code to view the types of service and delivery times in each case.
The quotation of your shipment depends on many variables, such as weight, dimensions and the type of service selected. Go to the “Quote” section where you will find an online “Quoter”.
No, you can make your shipment by purchasing prepaid guides at redpackstore.com or directly at any of our Redpack Points of Sale.
The contact telephone number for the sales area is 55 4423 0800.
What are the requirements to open an account?
For individuals:
- Proof of updated tax situation / RFC.
- Valid official identification.
- Proof of address no older than 3 months.
- Three commercial references.
- Bank statement not older than 3 months.
- Signature of promissory note.
For legal entities:
- Proof of updated tax situation / RFC.
- Articles of Incorporation and Power of Attorney.
- Official identification of the legal representative.
- Proof of address not older than 3 months.
- Three commercial references.
